Coronavirus (COVID-19) Infection Prevention & Control Policy
Trends Brow Bar
If any of our staff feel ill or have symptoms of COVID-19, they will self-isolate immediately and not come into the salon. This may mean that we have to cancel your appointment at short notice. We appreciate that this may be inconvenient but it is done entirely for your own safety. If your appointment is cancelled you will be able to re-book again with another staff member or when the booked stylist returns to the salon.
Stay at Home - If you or any of the people you live with feel ill or display any symptoms of COVID-19 – please advise us as soon as possible and DO NOT COME TO THE SALON FOR YOUR APPOINTMENT. If you have to cancel for this reason, we will not impose our cancellation charge. However, we will not be able to rebook you an appointment until you are 48 hours clear of symptoms and you have received a negative COVID-19 test result.
We have amended our booking terms and conditions and you will not be charged for any appointments which you miss due to COVID-related illness.
Appointment only - we will be working on an appointment only basis - no walk ins will be accepted.
Appointments will be limited to keep to social distancing rules so please let us know as per our usual cancellation policy (min of 48 hours before) if you need to cancel or reschedule, to avoid late cancellation charges.
VISITING THE SALON
Arrive on time - for your safety and to maintain social distancing as much as possible, we ask that you attend your appointments as close to the appointment time as possible. Please do not turn up early for appointments as this may mean that you come into contact with other clients who are just leaving. We politely ask that you either wait in your car or outside the building maintaining a safe distance from others until you are called into the salon.
Please come alone to your appointment - there is currently no waiting area as we are only permitting limited numbers of people in the salon at any one time. This includes babies or children 12 and under.
Temperature reading - we will be taking every visitor's temperature using a contactless thermometer as you enter the salon.
Sanitise your hands - we have a hand sanitiser available for you to use as soon as you come into the salon. You will also need to sanitise your hands as you leave the salon. Once you have sanitised your hands, please avoid touching your face (after applying a face mask if provided with one).
Face masks - once you have sanitised your hands we will provide you with a fresh disposable face mask for you to wear during your treatment. You may wear your own but please ensure it is new or freshly laundered if it's a reusable mask.
Personal belongings - please bring minimal belongings with you. All belongings will be placed in individual clear plastic boxes as you enter the salon and will be placed under the work station during your treatment. Phones will need to be kept out of reach as hands need to be kept sanitised and free from the face or other items.
PPE - our staff use personal protective equipment (PPE) during your visit and during your treatment. This is to reduce the risk between staff and client for extra safety.
We have high standards of cleanliness in the salon but we have increased the frequency of cleaning in the salon including making sure that common surfaces, door handles etc. are disinfected between each client.
All tools and equipment will be disinfected or sanitised in line with the specific manufacturers’ instructions for your safety as usual.
Wherever possible, we will utilise environmentally-friendly, single use items during a treatment that will be disposed of safely after use in order to protect you from cross infection.
Salon towels and workwear is regularly laundered.
All disposable items are bagged and safely removed from the treatment areas.
DURING YOUR TREATMENT
Our staff understand the importance of hand hygiene and we will ensure that we wash our hands in accordance with NHS recommendations before the start of your treatment. We additionally use fresh disposable nitrile gloves during our treatments.
We will try to make your treatments as safe, comfortable and enjoyable as possible. If you have any concerns about your treatments please let us know and we will do what we can to satisfy you.
AFTER THE TREATMENT
We will only be accepting contactless payment where possible.
All of these procedures have been implemented for your safety and that of our staff. We will continue to take advice from the Government and the NHS regarding safe practice and will amend them as necessary.
Thank you so much for your understanding.
Trends Brow Bar
28 March 2021 (updated)