Cancelling Orders
Should you wish to amend or cancel your order, we will do all that we can to assist you - we simply ask you to contact us as soon as possible after placing your order. In order for us to rapidly process your request, it would be helpful if you had the following information to hand:
Customer name
Order number
Date of order
Value of order
Payment method
Orders are normally processed swiftly, so we may have already packaged your order and made arrangements for it to be sent to you so in these circumstances, it may not be possible to amend or cancel your order at that point.
Returns
It is important to us that your order reaches you in perfect condition. Should any of your items arrive not in the condition advertised, we will happily arrange a return or exchange for you. If you have received a damaged item, please contact us within 14 days of receiving your order, clearly stating the problem with the order. Once the item has been returned to us, we will examine the product and notify you of your eligibility for a refund or exchange, within a reasonable period of time. We will not be able to accept returned items if it is determined that they have been used and in such circumstances no refund will be offered.
Should you wish to return an item to us, for any reason, it is your responsibility to ensure the safe return of this by packaging the products adequately and using a reputable delivery service that insures you to the value of the goods and offers a recorded service. The cost of returning the item to us is your responsibility unless it has been received in damaged condition. Should this be the case, postage will be reimbursed upon return delivery of the goods to Trends Brow Bar. Please be aware that a parcel can take up to 7 working days to be returned and processed. *Please note, any items advertised and/or sold as 'damaged' are not eligible for exchange or refund. This returns policy does not affect your statutory rights.
Orders must be returned with the original dispatch note – if you return your items to us without the original dispatch note it may delay the returns process.