HD Brows Brow Beater

Cancelling Orders

Should you wish to amend or cancel your order, we will do all that we can to assist you - we simply ask you to contact us as soon as possible after placing your order. In order for us to rapidly process your request, it would be helpful if you had the following information to hand:

Customer name

Order number

Date of order

Value of order

Payment method

Orders are normally processed swiftly, so we may have already packaged your order and made arrangements for it to be sent to you so in these circumstances, it may not be possible to amend or cancel your order at that point.

Returns

It is important to us that your order reaches you in perfect condition. Should any of your items arrive not in the condition advertised, we will happily arrange a return or exchange for you. If you have received a damaged item, please contact us within 14 days of receiving your order, clearly stating the problem with the order. Once the item has been returned to us, we will examine the product and notify you of your eligibility for a refund or exchange, within a reasonable period of time. We will not be able to accept returned items if it is determined that they have been used and in such circumstances no refund will be offered.

Should you wish to return an item to us, for any reason, it is your responsibility to ensure the safe return of this by packaging the products adequately and using a reputable delivery service that insures you to the value of the goods and offers a recorded service. The cost of returning the item to us is your responsibility unless it has been received in damaged condition. Should this be the case, postage will be reimbursed upon return delivery of the goods to Trends Brow Bar. Please be aware that a parcel can take up to 7 working days to be returned and processed. *Please note, any items advertised and/or sold as 'damaged' are not eligible for exchange or refund. This returns policy does not affect your statutory rights.

Orders must be returned with the original dispatch note – if you return your items to us without the original dispatch note it may delay the returns process.

In salon collection and domestic shipping only.

Delivery

We try to ensure that orders which are placed before 2pm Monday to Friday will be dispatched to you on the same day, using the delivery method chosen by you when you placed your order, although this cannot always be guaranteed. Orders which are placed after 2pm may be dispatched to you on the same day, or on the following day, depending on the number of orders we have received on that day. If you place an order before 2pm and we cannot dispatch it on the same day for any reason, we will contact you to let you know. Please note that we do not dispatch orders or complete deliveries at weekends, therefore if you place your order before 2pm on a Friday for next day delivery, it will not be delivered to you until Monday.

You are required to provide a delivery address so that we can supply the products to you, and you will be asked to provide it when placing your order. We will not be responsible for supplying the products late or not supplying at all if this is caused by you giving us incorrect information and If goods are returned as a result of this and need to be resent, then we reserve the right to make an additional charge of a reasonable sum to compensate for any additional expense.

If no one is available at your address to take delivery and the products cannot be posted through your letterbox, our delivery agent will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.

We are not responsible for delays outside our control. Delivery will be undertaken by independent shipping companies. Once goods have left the premises are under the control of that company. We may assist with tracking orders but you must be aware there may be delays due to weather, transportation issues and any other force majeure and we will not accept liability in these instances.